2120 S. Dale Mabry Hwy
Ste. A, Tampa, FL 33629
Hours:
Monday–Saturday
9:30am–5:30pm
Phone:
(813)-259-1150
Customer service:
deborahkents@aol.com
Info for Online Order Returns
& Exchanges Below ↓
FAQ
We hope you’ll love everything you receive, but in the event you need a different size, style, or want to return the item for a refund or store credit, we are here to help.
Exchanges:
Please email deborahkents@aol.com, or call us at (813) 259-1150 on Monday through Saturday, between 9:30 am and 5:30 pm, to let us know what didn’t work for you and if you’d like to exchange for a different size.
Returns:
*Buyers are responsible for return shipping costs, and original shipping charges are non-refundable.
Online and mail orders that are returned or exchanged must be received in-store within 30 days after placing original order.
Please send back to 2120 S Dale Mabry Hwy, Suite A, Tampa, FL 33629 as soon as possible to expedite your refund.
*Deborah Kent’s will not accept any returns or exchanges after 30 days of original purchase.
*Merchandise discounted below 75% off is non-refundable.
Merchandise must be returned in its original condition (unworn, unwashed, unaltered) with tags attached, and must be accompanied by the sales receipt. We reserve the right to deny a refund based on the condition or the tardiness of the returned merchandise.
No returns on special orders.
Once we receive the item in unworn condition back in store with us we will refund your original payment method.
In-Store Return Policy:
Full-price merchandise may be returned or exchanged within 30 days provided the items are unworn, in their original condition, with tags attached, and accompanied by the sales receipt.
After 30 days, refunds or store credit will not be accepted.
*No returns on sale items 75% off or more & special orders.
Orders & Shipping:
Shipping costs are automatically calculated by carriers. We use UPS or USPS depending on cost/destination
Please take into account next day arrival for next day air shipping is only guaranteed when ordered before 1pm Atlantic time Monday - Thursday.
Orders that are placed between Monday-Friday will ship within 24 hours pending availability and payment verification. This excludes holidays. Orders that are placed on Friday after 4:00pm AST, Saturday, or Sunday will ship the following Monday. Current Free US shipping promotion includes the continental US only.
Unfortunately, sometimes things sell out in our physical store before we're able to process online orders. If that happens, we'll let you know as soon as possible through email.
*We are not responsible for any missing or stolen packages after they have been delivered.
